sent the Cox Employee Tech, Greg, out to the house on Wed 6/17/20. Since I submitted the FCC Complaint, I am in touch now with Michael F., Cox Executive Escalations Team. Why call customers proactively and then not do what you said you were going to do. The Cust Svc Rep outreached the team supervisor and tried to get the appt scheduled.
They had scheduled the appt for the other home on our account and I still had no text or app confirmation so I really question this.
Two hours later I had not received a text appt notification and no appt was showing in the Cox app. I was not expecting this but I loved that Cox was being proactive as I had been requesting this but it was not possible due to COVID-19 restrictions. The coaxial cable has been running through a window for over a month now. I was contacted on Monday 6/15/20 by a special team at Cox that was scheduling inside appts to connect our coax cable to the wall outlet. The reduced speed coincided with the unrest we experienced two weeks ago.įCC Complaint Filed Ticket No. Cox is going to need to process some serious refunds and downgrades of service until they can supply the speeds that they promise / advertise.Īlso, I will be contacting Cox again because Nick was saying that there still could be a node in the area that was damaged during the looting 0.5 mi from this house. Right now all Cox can do is move demand around to hit other servers when customers complain. In March, with COVID-19 Shut down, the demand increased so much that Cox would have to add 4 years (100%) more server capacity in one weeks' time to meet the new stay at home/work at home demand. Nick suggested downgrading to the 300 mbps plan until Cox can add more servers.īasically, Cox is required to and plans to, add 25% more server capacity each year. So we are paying $109/mo for 900 mbps lan connection speed and we can only expect to get 200 mbps. The jitter showed 75 ms and the other packet quality test number was 250ms. The packet quality test showed no packet loss.
Cox gigablast speed test full#
He found the throughput test at the tap showed full gigablast speed (box in alleyway). The Home Wiring Services Contractor Tech, Nick, came out to the house to do testing today. We have been without gigablast for almost 14 days and we receved a $14 credit today on a $109 bill. I am on the phone now and we have an appt confirmed for 6/11/20 between 10a-12pm. Will keep you posted.Ĭox did not schedule the appt. We have an appt between 10-12 on Tue 6/9/20. Something happened and I just do not understand why Cox cannot tell if there is a line/supply problem remotely.
This is a BRAND NEW OUT OF the box modem/router that had no problems with speed until 8 days ago when the looting/damage occurred 0.5 miles from here.
Factory Reset the Modem Router, pushed new single to the modem/router, installed updates to computer and restarted, and the Cox tech remoted into the computer to do a speed test (waaaasssssstttttteeeee of time!). Hi Mike, We spent over an hour on the phone with Cox yesterday troubleshooting.
Cox gigablast speed test zip#
This website shows that cox is having problems very close to us on the map indicated in our Zip 85251 Cox denies outages or problems in the area. There were riots about 0.5 miles from her during the past 7 days. The Coax goes right from the side of the house straight into the Arris Surfboard SBG8300 Modem Router Combo.
Cox gigablast speed test download#
We were getting 900 download and 36 upload for the first two weeks using a LAN connection. We have an Arris Surfboard SBG8300 Modem Router Combo. I thought reddit users may find this interesting:
0 kommentar(er)
